1. Why do I need to enter my address before viewing prices?

Product availability and pricing vary by region because materials are sourced from local quarries. Entering your address up front ensures that you see accurate product availability, material pricing, and delivery fees.

2. Why is the delivery cost the same for small and large orders (up to 1 load)?

Delivery fees are calculated per truckload. Since a single trip requires the same resources (e.g., fuel, vehicle maintenance, driver’s time) regardless of whether the truck is at 50% or 100% capacity, the cost remains the same.

3. When will I be charged for my order?

You are only charged the final amount after your material is loaded and the exact weight is confirmed at the scale. We place a temporary authorization hold on your card for the order total plus a 10% buffer to account for slight weight variations. This hold occurs based on your delivery date:

For deliveries within 24 hours: The hold is placed immediately when you submit your order.
For deliveries more than 24 hours out: The hold is placed at 2:00 PM the day before your delivery.

Once the order is fulfilled, the hold is released and replaced by the actual final charge.

4. Why is there a 10% buffer on my payment?

Bulk material is loaded by weight, and slight variations occur during the loading process. The 10% buffer on your authorization hold covers these small differences. Once your material is weighed at the scale, the hold is released and you are charged only for the actual tonnage received.

5. How much material do I need to order?

Use our tonnage calculator to get an instant estimate based on your project's length, width, and depth. To be safe, we suggest ordering 10% more than the calculated amount to account for settling (i.e., “compaction”).

6. Are materials sold by weight or volume?

Our bulk materials are sold by the ton (weight) rather than the cubic yard (volume). Use our product-specific tonnage calculator to convert your measurements into tonnage automatically.

7. What payment methods do you accept?

We accept Visa, Mastercard, and American Express.

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