Managing tickets, file uploads, project folders, and exports.

1. One of the tickets I downloaded says, “Not an Original” at the top. What does that mean?

When we are unable to generate the original copy of your ticket, we generate a new copy using the ticket data we have on file. These tickets are differentiated by the “Not an Original” verbiage included in the header.

2. I can’t find a ticket on the “Tickets” page. How can I request a copy?

To request copies of older tickets, please contact Customer Service at 1-800-999-3917 or email myvulcanhelp@vulcanmaterials.com.

3. What length of ticket history is available?

All tickets created within the last 2 years are visible.

4. How do I export a list of my tickets?

Select the record(s) on the left-hand side of the listings on the “Tickets” page, and click the Export button at the bottom of the page. Selected records export as a .csv file.

Mobile Tip: When downloading to a mobile device, open the file using Google Sheets or the Excel app to ensure it is legible.

5. How do I download a PDF of my tickets?

Select the record(s) on the left-hand side of the listings and click the Export button at the bottom of the page to choose your download option.

Mobile Tip: It is recommended to use the Chrome browser. On iPhones, files download to the “Files” app (you may need to tap “Open in Downloads”).

6. What is a document project name?

Creating a project name for a document works like a folder to help classify your documents by project. To save a document at the account level instead, select “--Account--” from the project dropdown when uploading.

7. Why can’t I upload a document?

Ensure your upload meets these requirements:

1. File Size: Does not exceed 10 MB.

2. Project Labels: If creating a new label, keep it under 256 characters and avoid these special characters: " ; : < > % ? * { } \ /

3. Supported Formats:

• Tax Exemption / COI / Misc / Standard: PDF, DOCX, PNG, JPG, JPEG, DOC, DOT, DOTX, HEIC, GIF, SVG

• Plans/Spec: PDF, DOCX, PNG, JPG, JPEG, DOC, DOT, DOTX, HEIC, GIF, SVG, WebP, AVIF, APNG, DWG, XLS, XLSX, ZIP

• Job Info Sheet: PDF, DOCX, PNG, JPG, JPEG, DOC, DOT, DOTX, HEIC, GIF, SVG, XLS, XLSX, ZIP

• Other: PDF, DOCX, PNG, JPG, JPEG, DOC, DOT, DOTX, HEIC, GIF, SVG, DWG, XLS, XLSX, ZIP, KMZ, KML, TXT

8. Why am I unable to delete a document?

Users cannot delete documents uploaded by Vulcan Materials Company. You can only delete documents uploaded by other users within your own account.

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